FREQUENTLY ASKED QUESTIONS ABOUT ONLINE GIVING
Q. What are the major advantages of online giving?
A. Online giving is primarily about convenience for you and consistency for CCC. Online giving eliminates frequent check writing and helps members give regularly even when they are unable to attend services. CCC in turn benefits from consistent giving and a reduction in the volume of check and cash contributions that must be processed manually.
Q. How do I access Online Giving on the website?
A. From the homepage of our website, www.coppercreekchurch.org, click on the “Give” button partway down the page.
Q. Why does the donation page ask me to Log In?
A. Creating a “log in” is a convenient way for you to avoid having to enter your full contact information every time you want to make a donation. This log-in is also required if you intend to create a regularly recurring donation and want to be able to make changes to that without contacting the office. Logging in is NOT required for any online donation.
Q. What are the different types of online giving that are available?
A. You may give by a direct debit from a checking account (often referred to as Bank, Electronic Fund Transfer or EFT), or by debit or credit card. We can accept VISA, MasterCard, Discover, and American Express cards.
Q. How does Electronic Fund Transfer work?
A. Donations are transferred automatically from your checking or savings account into CCC’s bank account based on the frequency, amounts, and fund descriptions you specify.
Q. When will my contribution be debited from my checking/savings account or charged to my debit/credit card?
A. A debit / charge to your account will occur on the date you specify. You can set up recurring payments on a date you specify and at a frequency of weekly, biweekly, or monthly. You can set up as many different giving schedules as you would like, so it is possible to give a monthly gift as well as a weekly one.
Q. How much does online giving cost CCC?
A. Each online transaction does have a processing fee. We encourage you to consider using the Electronic Fund Transfer option, as it is the least expensive option.
The processing fees are as follows:
Electronic Fund Transfer – $.25 per transaction + 1% of amount given
Credit/Debit (Visa/Mastercard) – $.30 per transaction + 2.70% of amount given
Credit/Debit (American Express) – $.30 per transaction + 3.5% of amount given
Q. Is there a way for me to cover the processing fees of the online giving transaction into my contribution?
A. Yes! The online giving portal has an option that allows you to cover the processing fees. Choosing this option is completely up to you; it is simply a convenient way to ensure that your donations aren’t adding to CCC’s overall costs.
Q. Can I give to specific funds as well as to the church’s operating budget?
A. Sure thing! You can currently give to our General/Operating Budget, our Welcome Home/Building Fund, and our Malawi Scholarships.
Q. Can I stop automatic contributions after I set it up?
A. Yes. If, for any reason, you need to stop automatic payments, you can log in to your profile and make the necessary changes to your online giving choices.
Q. What can I use to show I made a donation?
A. The itemized list of electronic transactions on your bank statement or credit card statement can be used as proof of your donations. Additionally, CCC sends out end of year contribution statements as well as the ability to create a contribution statement for a particular time period. If you need evidence of a contribution, please contact our bookkeeper or the church office.
Q. Is online giving secure?
A. Yes. In fact, online giving is more secure than writing a check or carrying cash.
Our secure giving services are provided by Tithe.ly. Tithe.ly processes electronic donations for more than 37,000 churches and nonprofit organizations. Tithe.ly's system is compliant with the PCI (Payment Card Industry) Level 1 requirements for assuring security of online payments. PCI Level 1 applies to those companies handling the highest amounts of money, and thus has the most stringent security requirements.
Q. Who can I talk to if I have more questions
A. Give us a call at the church office or email Dave Plemons, our bookkeeper, by clicking here.